COMPASS
Communications Operational Metrics & Performance Assessment System
Fort Worth ECC Quality Assurance Dashboard
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Division Dashboard
Holistic QA view across all imported evaluations and question performance.
QA Discipline Filter
View division analytics by discipline.
Call Taking
Dispatch
PIC
Total Evaluations
0
All imported QA evaluations
Overall Division Score
0%
Average of all evaluation scores
Tracked Questions
0
Question rows analyzed
Top Risk Areas
Lowest-performing questions across the division
Priority Focus
Best Performing Questions
Highest success rates across the division
Strengths
Overall Top 10 Performers
Highest average scores across all imported evaluations
Division Rank
Overall Bottom 10 Performers
Lowest average scores across all imported evaluations
Needs Attention
Monthly Top 10 Performers
Highest average scores for the selected month
Month View
Select Month:
Monthly Bottom 10 Performers
Lowest average scores for the selected month
Month View
Select Month:
Call Type Performance
Evaluation volume, average score, and month-to-month score change by call type
Call Taking
Top 10 Performing Call Types
Highest average scoring call types
Strengths
Bottom 10 Performing Call Types
Lowest average scoring call types
Needs Attention
Question Success Rates
Detailed success rate for every question found in uploaded files
Full Detail